Here is a follow up to the post I created about Vincent Ferarri; the guy who tried to cancel his AOL account. Wow. This has hit the big time. Matt Lauer interviewed him about his ordeal with AOL. After watching the video, I think Vincent presented himself very well. It definitely seemed like he felt comfortable talking to Matt Lauer as well as being on camera. I was, as probably many other people were, to learn that it took Vincent 21 minutes to acutally cancel his account. I think that was about 20 minutes too long.

I hope AOL and other large corporations learn from this… you can’t push your customers around. They are your customers. They pay you for a service. And in today’s compu-world, anyone with a connection to the internet can voice their opinion(except people in China — Sorry guys…) and let everyone else in on the dirt.

Now, if we could only get the government to stop spying on us….

read more | digg story